puffpuff
ngày 21 tháng 9 năm 2024
Overall a fabulous hotel, just not quite perfect. The best - huge rooms (we had a superior), amazing views of castle - suggest these are requested as not all rooms overlook the castle. As for the rest of the room, the shower is large and separate to the main bathroom, there is a very large bath, although we weren’t sure we’d be able to get out of it once in. There’s plenty of hanging space and storage. The bar setting is stunning, they have adapted original architecture beautifully. The building is quite remarkable and the setting in a smallish historical town is interesting, enough places to potter about if you are there for a couple of days. The staff are really friendly, the manager, Antonio, is very hands-on and will do his utmost to sort any issues, he also greeted us on arrival and was also present at breakfast. Lovely spa. I didn’t explore in full but the reflexology massage was superb. Not so great - the lighting system in the bedroom is annoying and confusing, with lights going out in the bathroom/dressing area if you aren’t moving around enough. Breakfast has a very good cold buffet but there are almost no hot options - they will do eggs to order but there isn’t even a toast station or the option to request toast. We ordered eggs Benedict one day and the eggs weren’t cooked enough, the whites were still slightly clear, and the waitress tried to say that this is how they are served. We saw them on another table during our stay and they were properly cooked so I think we were just unlucky. There are hardly any vegetarian options on the dining menu, which put us off eating there in the evening. The outdoor pool is not very big and is 1.6m throughout other than for a shallow platform where you can sit on the side and paddle, there’s no shallow end as such. For such a premium hotel they should provide daily bottled water in the room, not just one on arrival. (Although this can be refilled at the water cooler by the pool.)
Dịch